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Return Policy

RETURNS POLICY

  • If you are a consumer, you have a legal right to cancel an Order.  You must complete the Contact Form as soon as possible, confirming full details of the Order.
  • We shall provide a refund or exchange on an Order where (without limitation), an incorrect product was sent to you or the product is defective, mis-described or damaged in some way upon receipt by you.  We cannot guarantee that the colour or packaging of Products will match the images on our Site.   Your Products may vary slightly from those images.
  • To receive a refund or exchange you must, within 7 days of receiving the Order:

o    Notify us using the Contact Form on our Site with the problem with the Order, at which time you’ll be given instructions on how to return the items; and

                        o    Despatch the items for exchange or refund back to us.

  • If you have returned a defective or mis-described Product, we will refund the purchase price, delivery charges and reasonable costs of return.
  • We reserve the right to decide whether or not to make an exchange or refund until we have received the returned items. We reserve the right to reduce any refund to reflect any reduction in value of the Products if caused by handling that would not be permitted in a shop.
  • You shall not be entitled to cancel any custom made products or clearly personalised products, software, DVDs or CDs which have a security seal which you have opened or unsealed.
  • Certain rights and remedies may be available under the Sale of Goods Act 1979 or the Consumer Protection Act 1987 or similar legislation in other jurisdictions and may not be permitted to be excluded, restricted or modified. To the extent permitted by law, our liability for breach of any implied warranty or condition that cannot be excluded is restricted, at our option to:

o    the re-supply of products or payment of the cost of re-supply of products; or

o     the replacement or repair of products or payment of the cost of replacement or repair.

            o    We shall not be liable or responsible for events outside our control. 

Help
  • Telephone: 0800 043 0717
  • Business hours: Mon - Fri: 9am - 5pm
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